Delivery Service
All orders over £10 – Tracked Next Day* Delivery (DPD or Royal Mail)
Orders under £10 – Royal Mail 1st Class
Delivery Costs
Orders £30.00 and over shipping fee £0.00 (Free)
Orders up to £29.99 shipping fee £2.50
Delivery is currently available for the UK only. For overseas orders please contact us for a quote.
Returns
If for any reason the item you receive is faulty or you are unhappy with it, please email or call us as soon as possible to see what is the best course of action and return the item in question within 14 days of purchase.
You are required to return the item in its original condition and in the packaging. If you would like to return the item after 14 days, we will do everything we can to find a solution. A credit note or refund minus 10% restocking fee are the 2 main options.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). You are responsible for items sent back to us until they are received by ourselves. We, therefore, recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. This service is offered free of charge by the post office. If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Returns Address:
FCUP Sports (Returns) – Unit 5 Brook Rd Industrial Estate, Wimborne, Dorset, BH21 2BH
Please include your name and order number when returning an item so that your return can be sorted quickly and efficiently.